Shipping policy


Shipping Policy

Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays).

During high-volume periods such as promotions or holidays, processing times may extend slightly.

You will receive a confirmation email once your order has shipped, including tracking information.

 

Domestic Shipping (U.S.)

We offer standard and expedited shipping options at checkout.

  • Standard Shipping: Typically arrives within 3–7 business days after shipment
  • Expedited Shipping: Typically arrives within 1–3 business days after shipment

Shipping rates are calculated at checkout based on your location and selected delivery speed.

 

International Shipping

We ship internationally to select countries.

  • Delivery times vary by destination but typically range from 7–21 business days
  • Customers are responsible for any customs duties, taxes, or import fees

Please note that international shipping delays may occur due to customs processing, which is outside of our control.

 

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear.

 

Shipping Address Accuracy

 

Please ensure your shipping address is correct at checkout.

K&K Skin Products is not responsible for:

  • Packages delivered to incorrect or incomplete addresses provided by the customer
  • Orders lost due to address errors

If you notice an error, contact us immediately at [your support email]. We cannot guarantee changes once the order has been processed.

 

Lost or Delayed Packages

If your package appears lost or significantly delayed:

  • First, check tracking updates
  • Contact the shipping carrier directly
  • If you still need assistance, contact us at [your support email]

We will do our best to help, but we are not responsible for delays caused by carriers.

 

Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery with:

  • Your order number
  • Photos of the damaged item(s)

We will review and make it right.

 

 

 

 

Shipping Promotions

 

From time to time, we may offer free or discounted shipping.

These promotions will be clearly stated and applied at checkout when eligible.